If you work in an outbound call center, you know how important it is to hone your skills and keep outperforming the competition. At the same time, you also know not to waste time with useless gimmicks and low-level advice that was written by AI in two seconds. What you […] The post 9 Read more about 9 Cold Calling Tips To Increase Your Sales This Week[…]
In this interview, Alinma Bank’s chief digital officer discusses the importance of a digital factory to the bank’s overall transformation journey. Source: McKinsey Embracing digital transformation with a digital factory
Reimagining the traditional linear flow of supply chains to support circularity could be a growing source of value for companies, consumers, and the planet. Source: McKinsey A new holistic view on circular value chains
Translating fashion’s decarbonization commitments into action has proved difficult. A new McKinsey analysis outlines what the industry can do to reach its targets. Source: McKinsey Sustainable style: How fashion can afford and accelerate decarbonization
Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays. Below, we’ll explore 12 call flows that you can implement in your […] The post 12 Read more about 12 IVR Call Flows You Can Steal (and Use) in Your Call Center[…]
A conversation about the playoff push in the NHL, talent evaluation, player productivity, and more.…Read More Source: Knowledge @ Wharton NHL Analytics with Micah McCurdy
Most of the failures in ML development come not from developing poor models but from poor productization practices. Source: McKinsey MLOps so AI can scale
Successful transformations need to change something meaningful in the business, but not try to do too much. Source: McKinsey Choose the right transformation ‘bite size’
It’s time to raise investment and catch the next productivity wave. Source: McKinsey Investing in productivity growth
A local call is one that is placed and received within the same zip code—or technically within the same switching center. Below, we’ll break down what a local call is, how it differs from a long distance call, and why local calls are now irrelevant. An Example of a Local […] The post Are Read more about Are Local Calls Still a Thing? Not Really[…]