Wharton associate professor discusses her research into the correlation between charitable and political giving.…Read More Source: Knowledge @ Wharton Does a Rise in Charitable Giving After an Event Mean a Decline in Political Giving?
In this episode, Wharton experts speak with Alyson Griffin, State Farm’s head of marketing.…Read More Source: Knowledge @ Wharton Alyson Griffin, State Farm’s Head of Marketing
When it comes to keeping customers on the line, there are four key call center IVR (Interactive Voice Response) practices that make a real difference. These practices are vital because they address common reasons why customers hang up—and can help you prevent customer hangups in the future. We’ll break down […] The post Use Read more about Use These 4 IVR Best Practices to Avoid Customer Hang Ups[…]
A new compendium explores European defense and security in the current geopolitical context, with articles on talent, supply chains, innovation, and climate change. Source: McKinsey The future of European defense and security
In this episode, Wharton experts recap Super Bowl LVIII.…Read More Source: Knowledge @ Wharton Super Bowl Recap
Technological innovation is transforming every aspect of the mobility sector, and more companies are beginning to investigate disruptive technology. A McKinsey analysis identifies the trends to watch. Source: McKinsey What technology trends are shaping the mobility sector?
Leaders need to move toward putting resilience into action. Source: McKinsey Building a resilient tomorrow: Concrete actions for global leaders
Affinity Solutions CEO talks about how consumer spending might be impacted if the government shuts down.…Read More Source: Knowledge @ Wharton Will the Government Shut Down in 2024?
AI is drawing big investments with its promise of new efficiencies, but ethics and regulation remain concerns, according to a Wharton Future of Finance roundtable. …Read More Source: Knowledge @ Wharton AI in Finance: The Promise and Potential Pitfalls
Wharton’s Wendy De La Rosa explains why everybody should take a “financial health day” to examine their personal finances without pressure or judgment.…Read More Source: Knowledge @ Wharton Why You Need a Financial Health Day