Short bursts of air pollution, often caused by indoor cooking, are being neglected by existing regulations, according to research by Wharton’s Susanna Berkouwer. …Read More Source: Knowledge @ Wharton The Overlooked Causes of Air Pollution

Sales and technical support teams are like little armies protecting a company’s reputation. Call center representatives, meanwhile, are like field commanders who answer calls, troubleshoot issues, and track all of their progress to protect the company and its customers. But being a call center representative requires a lot of skills […] The post 7 Read more about 7 Tips To Land Your First Customer Service Call Center Job[…]

Wharton’s Jonah Berger explains how people can find meaning and resilience by making themselves the hero of their own story.…Read More Source: Knowledge @ Wharton Want to Live a Meaningful Life? Be the Hero of Your Story

Companies in India can be a powerful engine for driving economic goals. Here’s how they can realize extraordinary growth. Source: McKinsey Achieving extraordinary growth: Myths and realities

Although call masking can be used to keep some phone numbers hidden, it’s nice to know who is calling you the rest of the time. One of the lesser-known ways of doing so is to have your device announce caller names out loud. Not only can this save you time, […] The post (Exact) Read more about (Exact) Steps to Announce Caller Name on ALL Devices[…]

Wharton professor joins the show to explain private vs. public environmental governance.…Read More Source: Knowledge @ Wharton How Corporations Are Taking the Lead on Environmental Governance

Generative AI technologies can automate time-consuming tasks for finance professionals, but can they be trusted to give the right answers? Source: McKinsey Generative AI in finance: Finding the way to faster, deeper insights

Too often, business initiatives get mired in bureaucracy, overconfidence, and lack of ownership. Massachusetts Institute of Technology’s Andrew McAfee explores reasons for the dysfunction—and how to fix it. Source: McKinsey Author Talks: Andrew McAfee on how a ‘geek’ mindset can transform your business

As insurance executives plan for the new year, what’s top of mind? What areas are ripe for innovation? McKinsey Senior Partners Jörg Mußhoff and Fritz Nauck discuss these and other topics. Source: McKinsey McKinsey insurance leadership on 2024 trends and innovations

US consumers are purchasing fewer items across categories, reflecting subtle shifts in shopping behavior with meaningful consequences for consumer-packaged-goods players. Source: McKinsey Consumers: Spending more to buy less