The most basic hosted IVR plans can cost as little as $20 per user per month. For more advanced cloud-based IVR systems, prices can go up to several hundred dollars per user per month. On-premise IVR systems involve a larger upfront investment, ranging from $5,000 for the most basic setup […] The post Can’t Read more about Can’t Find Clear IVR Pricing? These Estimates Will Help[…]
Call center workflows can help you automate tasks, free up your agents’ time, stay financially lean, and ensure that customer inquiries are handled on time. However useful they may be, though, you don’t need a million workflows to get your call center going. Just the right ones. Pro-Tips for Implementing […] The post 5 Read more about 5 Cost-Cutting Call Center Workflows You Can Copy Right Now[…]
Rising energy costs, growing consumption, and the need to meet decarbonization goals are pressuring telcos to lower costs and to use electricity more efficiently. Source: McKinsey The growing imperative of energy optimization for telco networks
With advances in AI, telecom operators can better understand individual customers’ network experience, enabling ROI-maximizing capital allocation, higher reliability, and better commercial outcomes. Source: McKinsey The network is the product: How AI can put telco customer experience in focus
Are you making the right things effortless and the wrong things hard? To remove friction in your organization, you may want to start thinking like a friction fixer. Source: McKinsey Author Talks: Got friction? Stanford’s Robert I. Sutton shares what you can do about it
Four tactics can improve telecom companies’ returns on fiber rollouts, helping to connect more of the millions of people who remain without high-speed access. Source: McKinsey The keys to deploying fiber networks faster and cheaper
Similar to directory levels in an operating system, breadcrumbs are secondary navigational tools that help visiting users identify their current positions on websites, mobile applications, and even some offline systems. In a nutshell, breadcrumbs can help both search engines and human users find their way around your site, but it’s […] The post Here’s Read more about Here’s When Website Breadcrumbs Actually Help Your Visitors[…]
In this episode, Wharton experts speak with Jazmyn Williams, director of brand marketing for The Honey Pot Company.…Read More Source: Knowledge @ Wharton Jazmyn Williams, Director of Brand Marketing for The Honey Pot Company
In this episode, Wharton experts speak with Devo Harris, CEO and founder of Adventr.…Read More Source: Knowledge @ Wharton Devo Harris, CEO and Founder of Adventr
In this episode, Wharton experts speak with Andre Woolery, senior vice president of branded content, REVOLT.…Read More Source: Knowledge @ Wharton Andre Woolery, Senior Vice President of Branded Content, REVOLT