Outbound Interactive Voice Response (IVR) systems can send out reminders about appointments and prescription refills, deliver marketing messages, and confirm deliveries and shipments. But when you add Artificial Intelligence (AI) tools to the mix, you can improve call center efficiency, enhance customer engagement, nurture leads, and more. AI-powered outbound IVR … 10 Surprising Things Read more about 10 Surprising Things You Can (and Can’t Do) With Outbound IVR[…]

Nobody wants unsolicited calls. To start, you can register your number on the U.S. Do Not Call Registry via their website or by calling 1-888-382-1222 (TTY: 1-866-290-4236). Unfortunately, while it’s a good first step, it won’t stop spam calls. The Do Not Call Registry only stops unsolicited calls made by … How to Stop Read more about How to Stop Spam Calls: 5 Ways that ACTUALLY Work[…]

Wharton professor joins the show to talk about best practices in personal finance we should all consider in 2024.…Read More Source: Knowledge @ Wharton Why We All Need a Financial Health Day

Demand for low-carbon buildings could be three times higher than supply, thereby driving the circular transition. This is just one finding from our panel on circularity in the built environment at the 2024 annual meeting of the World Economic Forum. Source: McKinsey From trials to triumphs in building materials circularity: Takeaways from Davos

The medical-aesthetics sector shows strong resilience and room for strategic innovations in business models, product portfolios, and consumer targeting. Source: McKinsey Here to stay: An attractive future for medical aesthetics

At the current pace of change, it could take decades to improve outcomes for Black Americans and more than three centuries to get to racial parity. How can different types of communities move closer to delivering a better quality of life for all residents? Source: McKinsey The state of Black residents: The relevance Read more about The state of Black residents: The relevance of place to racial equity and outcomes[…]

Culture management is a vital aspect of integrations during mergers and acquisitions and, with the right measures, cultural alignment can drive vastly improved returns. Source: McKinsey The importance of cultural integration in M&A: The path to success

Amid increased demand, an aging workforce, and decreased recruitment levels, the energy sector’s talent pool is under pressure. Five strategies can help executives fill their talent pipeline. Source: McKinsey Talent squeeze: Planning for the energy sector’s talent transition