Video games are designed to keep us hooked on a story. The challenges, the badges, the achievements and leaderboards—they’re all meant to keep us glued to the game. In business, gamification applies the same tactics to motivate customers and employees. It’s also a useful tool for boosting customer loyalty, increasing […] The post The Read more about The 3 Best Ways to Add Gamification to Your Call Center[…]
Call center shrinkage refers to the lost productivity and efficiency that call centers experience due to factors like high employee turnover, absenteeism, and poor training. It’s estimated that the average rate of call center shrinkage falls between 30% and 35%, leaving a big impact on a given center’s productivity. Naturally, … How to Lower Read more about How to Lower Call Center Shrinkage (And a Better Option)[…]
If you’re busy managing or running a business, the last thing you want to be stuck doing is manually testing your IVR (Interactive Voice Response) system. Fortunately, there are several IVR testing tools that can do it for you. This means you won’t have to conduct your own simulated phone … IVR Testing Tools Read more about IVR Testing Tools Are Time Consuming. But Are They Worth It?[…]
Call screening lets you learn who’s calling before you respond to incoming calls. It’s like looking through the peephole before opening the door. Doing so, you’re able to eliminate unwanted spam and scammers and save precious time. Wondering how you can screen calls? Good ol’ Google has got your back. … Unknown Number? Screening Read more about Unknown Number? Screening Calls Can Save You from This[…]
The average hourly pay range for a call center representative in the United States is $12.00 to $24.00 per hour. Salaries for this position range from $24,286 to $39,640 per year. These figures represent an average range in the United States. That doesn’t mean you have to start at the … 10 Pro Tips Read more about 10 Pro Tips to Increase Your Salary as a Call Center Rep[…]
In the coming year, the payments industry will be confronted with high levels of risk, intensifying regulatory scrutiny, and significant changes in global standards. Source: McKinsey The future of the payments industry: How managing risk can drive growth
Sun Life president and CEO Kevin Strain is joining forces with insurtechs and breaking down barriers between IT and business to help the 150-year-old company better fulfill its purpose. Source: McKinsey Thinking like a digital company: An interview with Kevin Strain
Companies will need to cast a wider net, improve their employee value proposition, and get more out of their existing workforce. Source: McKinsey How semiconductor companies can fill the expanding talent gap
In this episode, Wharton experts speak with Jordan Yob, senior brand marketing manager at Saucony.…Read More Source: Knowledge @ Wharton Jordan Yob, Senior Brand Marketing Manager at Saucony
In this episode, Wharton experts speak with Evan Horowitz, CEO & co-founder of Movers+Shakers.…Read More Source: Knowledge @ Wharton Evan Horowitz, CEO & Co-Founder, Movers+Shakers