ASR (Automatic Speech Recognition) allows us to interact with devices, such as smartphones and smart home assistants, using our voice. In call centers, ASR helps customers interact with automated systems and self-service menus without the need of a human operator. This technology is useful for call centers because it can … 7 Unexpected Things Read more about 7 Unexpected Things You Can Do With Call Center ASR[…]

Prakashim Moodliar explains how Anglo American Platinum considers its community impact as it works to achieve its carbon-neutral goals. Source: McKinsey Platinum-group metals greening the future: An interview with Prakashim Moodliar

Traditional delivery models may soon be history, as firms of all stripes broaden both their offerings and their target client and adviser segments. The competition will be intense. Source: McKinsey US wealth management: Amid market turbulence, an industry converges

Investments addressing the women’s health gap could add years to life and life to years—and potentially boost the global economy by $1 trillion annually by 2040. Source: McKinsey Closing the women’s health gap: A trillion opportunity to improve lives and economies

Global trade patterns are reconfiguring. More shifts are likely and businesses need to be aware of the potential trade-offs of different paths ahead. Source: McKinsey Geopolitics and the geometry of global trade

AmplifAI is perhaps one of the most fruitful outworkings of the modern AI era. It’s a cutting-edge software that uses AI to improve the internal efficiency and performance of your business’s teams, saving time, reducing costs, and increasing profits down the line. By integrating with your existing software setup, AmplifAI … AmplifAI Review Read Read more about AmplifAI Review[…]

A good ol’ fashioned disaster can take your call center offline and do long-term damage at any point—so it’s good to have a solid recovery plan in place. First, you should make a list of all your risks and their potential impacts, and then you can define your objectives and … Plan For Call Read more about Plan For Call Center Disaster Recovery in 8 Hours or Less[…]

Professor Michael Parke discusses self-management in a post-pandemic workplace.…Read More Source: Knowledge @ Wharton Time Management Hacks for Hybrid Workers | Michael Parke

Research shows that happiness bottoms out for people in their mid to late 40s. We might struggle with mid-career slumps, caring for both children and aging parents, and existential questions about whether everything has turned out as we’d planned. But Chip Conley says we can approach this phase of our personal and profesional lives Read more about Making Peace with Your Midlife, Mid-career Self[…]

Globally, power demand is expected to grow, with renewables accounting for an increasing proportion of the power mix. Source: McKinsey Global Energy Perspective 2023: Power outlook