Governments can employ seven levers to improve productivity throughout their operations. Source: McKinsey Government productivity: Practical methods to deliver more with less

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win. Source: McKinsey The Read more about The McKinsey Crossword: Cheese Filling | No. 165[…]

Many sporting goods executives are looking to 2024 with more optimism. But in the year ahead, they will need to adapt to shifting consumer preferences, revisit planning practices, embrace ecosystems, and take action on sustainability. Source: McKinsey Time to move: Sporting goods 2024

Whether you’re adding a call center to existing business operations or building a call center as a standalone service to other companies, the process is largely the same. Start small, iterate, and grow from there. Here’s how to do it, step-by-step. Step 1: Start with a Remote Call Center Forget … How to Start Read more about How to Start a Call Center for the First Time[…]

Clicking the Skip button or hanging up the phone before an optional survey can start is hardly ever a big deal—unless you’re the one giving out the survey and need responses. In particular, IVR phone surveys are infamous for having bad completion rates. IVR stands for Interactive Voice Response, and … Want Customers To Read more about Want Customers To Complete Your IVR Survey? Do These Things[…]

Enterprise-wide platform transformations (EPTs) aren’t easy, but a holistic approach is unlocking manufacturing and supply chain efficiencies while driving sustainable growth and customer satisfaction. Source: McKinsey Tech-enabled transformations: Three supply chain success stories

Three factors—supply chain security, sustainability, and subsidies—feature prominently as semiconductor companies expand into new countries or regions. Source: McKinsey Exploring new regions: The greenfield opportunity in semiconductors

By taking a more active role in the energy transition, state leaders can elevate communities, deliver inclusive economic growth, and help the country reach net zero. Source: McKinsey How US states can advance a successful clean-energy transition

These days, it seems like for every industry and business model out there, there’s a corresponding third-party software solution businesses can use to save time and simplify the collaboration process. But what if your business is unique and caters to a very specific niche? Or what if you just have … ToolJet Review Read Read more about ToolJet Review[…]

Over the holiday season, most European consumers had mixed feelings about the economy. Here’s the latest research from our ConsumerWise team. Source: McKinsey An update on European consumer sentiment: Mixed feelings remain