Call deflection is a strategy used in customer service to manage high call volumes by directing callers to alternative support … Too Many Calls? Call Deflection Won’t Help. Here’s Why Read More » The post Too Many Calls? Call Deflection Won’t Help. Here’s Why appeared first on . Source: quicksprout Too Many Read more about Too Many Calls? Call Deflection Won’t Help. Here’s Why[…]

Reaching Malaysia’s climate-neutral goals will require large shifts in multiple sectors of the economy, resulting in potential challenges but also creating green business building opportunities. Source: McKinsey Malaysia’s green business building opportunity on the net-zero journey

Fundamental shifts in the insurance industry are accelerating changes in the distribution landscape. How can insurers position themselves for the next wave of growth? Source: McKinsey Redefining the future of life insurance and annuities distribution

Air travel is becoming more seasonal. What steps can airlines take to adapt to the new shape of demand? Source: McKinsey How airlines can handle busier summers—and comparatively quiet winters

Customers have high expectations for automotive connectivity. Insights from a new McKinsey survey can help OEMs and other mobility players meet them. Source: McKinsey Car connectivity: What consumers want and are willing to pay

Call groups, which are sometimes called ring groups, help make sure callers get connected to the right call center agent … Call Group: The Answer to Stop Losing Customers? Read More » The post Call Group: The Answer to Stop Losing Customers? appeared first on . Source: quicksprout Call Group: The Answer Read more about Call Group: The Answer to Stop Losing Customers?[…]

Customer satisfaction is the holy grail of call centers, and lofty KPI goals are just as hard to come by. … How to Build a Call Center Knowledge Base Agents Love to Use Read More » The post How to Build a Call Center Knowledge Base Agents Love to Use appeared first on . Read more about How to Build a Call Center Knowledge Base Agents Love to Use[…]

A wide swath of professionals—including website owners, SEO specialists, and DIY SEO hotshots—are unknowingly wasting their time optimizing websites with … 11 Proven Tactics to Get Your Website to the Top of Google Read More » The post 11 Proven Tactics to Get Your Website to the Top of Google appeared first on . Read more about 11 Proven Tactics to Get Your Website to the Top of Google[…]

To run a WordPress (WP) website that can successfully compete with (and outcompete) other top sites, optimizing for performance and … 21 WordPress Optimizations To Boost Speed and Search Rankings Read More » The post 21 WordPress Optimizations To Boost Speed and Search Rankings appeared first on . Source: quicksprout 21 WordPress Read more about 21 WordPress Optimizations To Boost Speed and Search Rankings[…]

Three tech-based innovations have the potential to reduce waste at handover points along the logistics chain. Source: McKinsey Digitizing mid- and last-mile logistics handovers to reduce waste