A leading market maker for investment in carbon removal believes that tackling climate change has to be done quickly, but that the problem is tractable. Doom-laden thinking has gone too far. Source: McKinsey Forward Thinking on the tricky business of removing carbon from our world with Nan Ransohoff

Former White House official Raj Panjabi shares his insights on pandemic prevention and preparedness, and the critical role public and private sectors can play in a global health emergency response. Source: McKinsey Pandemic lessons learned: ‘We need to be more equitable, effective, and efficient’

Some things––like snowflakes, first dates, and fine art––need to be unique, but call center manager job descriptions do not. There … Steal Our Call Center Manager Job Description Read More » The post Steal Our Call Center Manager Job Description appeared first on . Source: quicksprout Steal Our Call Center Manager Job Read more about Steal Our Call Center Manager Job Description[…]

CEO and co-founder of MediaRadar discusses ad spend and media fragmentation.…Read More Source: Knowledge @ Wharton Ad Spending Is Increasing As We Head Into 2024. Here’s Why

Speech analytics is the practice of monitoring and analyzing audio from call center phone calls to gather information that can … 3 Speech Analytics Tricks That Always Work for Call Centers Read More » The post 3 Speech Analytics Tricks That Always Work for Call Centers appeared first on . Source: quicksprout Read more about 3 Speech Analytics Tricks That Always Work for Call Centers[…]

Most of the data that mobile apps collect are used for non-essential purposes like third-party advertising, a new study finds.…Read More Source: Knowledge @ Wharton How Data Privacy Concerns Impact Firm Performance

Professor Peter Fader explains why it’s so important for retailers to build strong customer relationships.…Read More Source: Knowledge @ Wharton Using Consumer Behavior Analysis to Predict Shopping Habits | Peter Fader

Unfortunately, you can’t set up your organization’s artificial intelligence projects like just any other IT project. By their nature, AI endeavors are quite different and suffer high failure rates. But there are proven approaches you can take to increase your odds of success. Iavor Bojinov, assistant professor at Harvard Business School and former LinkedIn Read more about Setting AI Projects Up for Success[…]

How has the retail landscape changed over the last decade? Senior partner and leader of McKinsey’s global retail sector, Dymfke Kuijpers, discusses the latest trends business leaders should look out for. Source: McKinsey The emergence of the ‘zero’ consumer

Digital self-service and better access to information top the list of what the public most wants to see from government. Our benchmark research indicates steps that agencies can take to deliver. Source: McKinsey Great expectations: How US government agencies can meet public demand for better service