Poor Call Handling Hurts Your Team – Here’s How to Avoid It

Call handling is about how well (or how poorly) a team manages its inbound and outbound calls. Do it well, … Poor Call Handling Hurts Your Team – Here’s How to Avoid It Read More » The post Poor Call Handling Hurts Your Team – Here’s How to Avoid It appeared first on . Read more about Poor Call Handling Hurts Your Team – Here’s How to Avoid It[…]

16 Surprising Things Call Center AI Can (And Can’t) Do

Artificial intelligence (AI) has become a transformative force in many industries and verticals, including the call centers of businesses everywhere. … 16 Surprising Things Call Center AI Can (And Can’t) Do Read More » The post 16 Surprising Things Call Center AI Can (And Can’t) Do appeared first on . Source: quicksprout Read more about 16 Surprising Things Call Center AI Can (And Can’t) Do[…]

Best of IdeaCast: Behaviors of Successful CEOs

For the qualities that top-performing CEOs have in common, research shows some surprising results. It turns out that charisma, confidence, and pedigree all have little bearing on CEO success. Elena Botelho, partner at leadership advisory firm ghSMART and coleader of its CEO Genome Project, studied high performers in the corner office. The analysis found that they Read more about Best of IdeaCast: Behaviors of Successful CEOs[…]

The McKinsey Crossword: Boxing Day | No. 160

Sharpen your problem-solving skills the McKinsey way, with our weekly crossword. Each puzzle is created with the McKinsey audience in mind, and includes a subtle (and sometimes not-so-subtle) business theme for you to find. Answers that are directionally correct may not cut it if you’re looking for a quick win. Source: McKinsey The Read more about The McKinsey Crossword: Boxing Day | No. 160[…]