Using data to improve customer experience in passport services
The head of operations for the US State Department’s Passport Services Directorate discusses how her team finds creative ways to use sometimes-imperfect customer data to improve the passport-application experience.
The head of operations for the US State Department’s Passport Services Directorate discusses how her team finds creative ways to use sometimes-imperfect customer data to improve the passport-application experience.
Source: McKinsey

Using data to improve customer experience in passport services