Lifting customer experience at an elevator company
Pierre Liautaud, executive vice president at Finnish elevator maker KONE, describes the critical role of frontline teams in navigating complex business-to-business (B2B) customer-experience relationships.
Pierre Liautaud, executive vice president at Finnish elevator maker KONE, describes the critical role of frontline teams in navigating complex business-to-business (B2B) customer-experience relationships.
Source: McKinsey

Lifting customer experience at an elevator company