Lifting customer experience at an elevator company

Lifting customer experience at an elevator company
Pierre Liautaud, executive vice president at Finnish elevator maker KONE, describes the critical role of frontline teams in navigating complex business-to-business (B2B) customer-experience relationships.
Pierre Liautaud, executive vice president at Finnish elevator maker KONE, describes the critical role of frontline teams in navigating complex business-to-business (B2B) customer-experience relationships.
Source: McKinsey

Lifting customer experience at an elevator company

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