Call simulators can be nice tools when you want to provide supplemental training and practice for your agents, but they can’t replace the hands-on experience they’d get from dealing with real customers. In other words, call simulators work, but they’re not very practical for training purposes—especially in the long term.  […] The post Will Read more about Will a Call Simulator Help Your Agent Training? Not Really[…]

By identifying and acting on the opportunities on the road to net zero, Indonesia could—with ten strategic initiatives—help ensure a secure, green, and sustainable future for itself and the world. Source: McKinsey Indonesia’s green powerhouse promise in ten bold moves

Many workers are disengaged, and that’s destroying productivity and value. Here’s how employers can help boost morale and reengage their workers. Source: McKinsey Engage your workforce

Consumption continues to be resilient, except in Europe; central banks hold interest rates steady due to ongoing inflation risk; business survey respondents show increased confidence in economy. Source: McKinsey Global Economics Intelligence executive summary, March 2024

The underlying strengths of Japanese corporates, matched with a confidence to achieve transformation, can be the keys to unlock their full potential for global growth. Source: McKinsey From anime to monozukuri: The hidden strengths of Japanese corporates

When the stakes are high and regulation is necessarily complex, using digital twins can enable better, faster innovation in medtech. Unlocking the value available can be hard, but getting the transformation right can help organizations create better performing products. Source: McKinsey Accelerating innovation: The potential of digital twins in medtech R&D

What does it take to constructively engage and transform conflict? Harvard’s William Ury, expert negotiator and coauthor of the best-selling classic Getting to Yes, offers a way out of the seemingly impossible problems of our time. Source: McKinsey Author Talks: The formula for successful negotiation

In this episode, Wharton experts speak with Charlotte Tansill of Ogilvy and Adam Kornblum of L’Oréal.…Read More Source: Knowledge @ Wharton Charlotte Tansill & Adam Kornblum on CeraVe’s Super Bowl Ad Campaign

Reputation management helps improve a public figure’s brand, gain better control over what information circulates about the figure in question, and repair damage caused by negative news pieces. It’s also an important consideration for every public personality with a fanbase, regardless of size.  Without reputation management, for example, just one […] The post 7 Read more about 7 Essentials to Reputation Management for Celebrities[…]