ESG Investments Lead to Higher Sales
Consumers really do care about ESG, according to research by Wharton visiting professor Jean-Marie Meier.…Read More Source: Knowledge @ Wharton ESG Investments Lead to Higher Sales
Consumers really do care about ESG, according to research by Wharton visiting professor Jean-Marie Meier.…Read More Source: Knowledge @ Wharton ESG Investments Lead to Higher Sales
New research from Wharton’s Patti Williams tackles one of the biggest contradictions in consumer behavior: why we love stuff that’s so bad, it’s good.…Read More Source: Knowledge @ Wharton So Bad It’s Good: Why Consumers Love the Worst Stuff
In a recent AI at Wharton webinar, experts discussed the latest research on gen AI and how it can best benefit employees.…Read More Source: Knowledge @ Wharton AI and the Workforce: How Gen AI Can Help Employees Flourish
Two AI-enabled approaches are changing the way companies identify operational improvement opportunities. Individually powerful, together they can be transformative. Source: McKinsey Better together: Process and task mining, a powerful AI combo
Luxury hotels know that the secret to top-tier customer experience is a culture of excellence. Source: McKinsey How the world’s best hotels deliver exceptional customer experience
A new survey of the Latin American fraud landscape reveals that most fraud goes unnoticed as companies struggle to keep up with the dynamics of the fraud landscape. Source: McKinsey Fraud management perspectives for Latin America
The number of employees who use generative AI is expected to soar, freeing many to focus on higher-level cognitive work. Can organizations use this moment to make jobs more people centric? Source: McKinsey The human side of generative AI: Creating a path to productivity
Wharton’s Patti Williams joins the show to talk about why some content is “so bad it’s good.”…Read More Source: Knowledge @ Wharton When and Why Consumers Love Bad Options
Customers have grown accustomed to the perks, flexibility, and convenience of cloud computing-hosted platforms. In customer service terms, these include personalized interactions, 24/7 access, self-service options, and AI-enhanced features. A hosted interactive voice response (IVR) is an automated telephone system that operates from a remote server, which users can access […] The post Hosted Read more about Hosted IVR: Is It Really What Your Customers Want?[…]
US public sector agencies offer valuable lessons on how public health agencies can approach data governance in a holistic way. Source: McKinsey Strengthening data governance in US public health agencies